Book Titles

The truth is that in every relationship – personal and professional – what you do has far greater impact than anything you say.

You can say you love someone – but unless you demonstrate that love through your actions, your words become meaningless.

…the level of performance… you not only need to strengthen the driving forces, you also need to remove the restraining forces.

…the quickest way to increase trust is to demonstrate a behavior of competence.

By behaving in ways that build trust with one, you build trust with many.

Leaving the right impression means communicating so clearly that you cannot be misunderstood.

When people lie, they destroy trust. Period.

When people do have the courage to stop the cycle of spin and Talk Straight… amazing things happen.

While straight talk is vital to establishing trust, in most situations, it needs to be tempered by skill, tact, and good judgment.

By enlisting others in your growth and development, you transform a culture that typically resists change to one that encourages it.