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The Speed of Trust:
What damages credibility and trust the most is when, once something has gone wrong, people don’t acknowledge it or apologize.
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163 |

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The Speed of Trust:
The next time someone has wronged you, be quick to forgive. Try to make it easier for others to Right Wrongs. Not only will this help them, it will also help you.
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164 |

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The Speed of Trust:
…giving credit to others will significantly increase trust and economic results – as well as other positive results – on all levels.
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167 |

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The Speed of Trust:
…speak about others as if they were present.
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168 |

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The Speed of Trust:
…the way we talk – or don’t talk – about others when they’re not there has geometric effect. It can build or destroy trust…fast.
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169 |

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The Speed of Trust:
Help create an environment in which everyone’s contributions are recognized and every person is acknowledged. Give credit generously.
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171 |

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The Speed of Trust:
…often loyalty to principle is the best way to demonstrate loyalty to people.
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171 |

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The Speed of Trust:
…producing results almost always gives a person more choices, more options, more flexibility.
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174 |

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The Speed of Trust:
…taking time to define results up front is particularly vital because a large percentage of the workforce is employed in jobs where it’s often difficult to demonstrate measurable results.
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175 |

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The Speed of Trust:
If you really want to build trust, you have to know what ‘results’ mean to the person to whom you’re delivering.
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176 |