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The Speed of Trust:
When people see you as a learning, growing, renewing person… they develop confidence in your ability to succeed in a rapidly changing environment…
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178 |

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The Speed of Trust:
…if you aren’t making a conscious effort to Get Better, you’re not just standing still; you’re getting farther and farther behind.
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178 |

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The Speed of Trust:
Anyone who stops learning is old, whether this happens at twenty or eight. – Harvey Ullman
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180 |

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The Speed of Trust:
Anyone who keeps on learning not only remains young, but becomes constantly more valuable regardless of physical capacity. – Harvey Ullman
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180 |

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The Speed of Trust:
…seeking feedback and acting on it is the hallmark of a learning, growing, innovating company.
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181 |

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The Speed of Trust:
…feedback tells you more about the person who is giving it than about you.
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181 |

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The Speed of Trust:
…if you’re not willing to make mistakes, you’re not going to improve.
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182 |

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The Speed of Trust:
Smart leaders create an environment that encourages appropriate risk-taking, an environment that makes it safe to make mistakes.
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182 |

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The Speed of Trust:
The next time you make a mistake, rather than agonizing over it, reframe it as feedback.
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183 |

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The Speed of Trust:
…the key to successful management is in treating people like adults. – John Case
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188 |