Book Titles

It’s vital to listen, to understand first. Otherwise you may be acting on assumptions that are totally incorrect…

So often, the problems people have, both at work and at home, come because they don’t really Listen First.

If companies don’t do market research to determine the needs and preferences of consumers before they produce products, they don’t make money.

…Listen First means to listen with more than your ears; it means to also listen with your eyes and your heart.

…when you have a foundation of Self Trust, sometimes the best voice to listen to is your own inner voice.

…when you make a commitment, you build hope; when you keep it, you build trust. – Roger Merrill

…commitments to people at home are every bit as important – or even more important – thatn commitments to people at work.

Extend[ing] Trust… will help you become a more trusting leader.

…senior leaders are actually complicit in helping to produce their employees’ distrust. It becomes a vicious downward cycle: People tend to not trust people who don’t trust them.

Companies should trust people to work at home. Commuting kills so much time and energy that could be spent creating. – Sir Richard Branson