Book Titles

Don’t be afraid to deliver bad news. Don’t feel like you have to try to spin everything in a positive light.

…clarifying expectations effectively is always a two-way street.

…It’s generally more effective to focus on results rather than activities…

…in most circumstances, it’s wise to look at three variables – quality, speed, and cost – and realize that you can usually pick any two, but not all three.

…give someone a realistic delivery date instead of giving them the false promise of what they want to hear – it’s much better to do it up front than to disappoint them later.

…victimization creates dependency and distrust, accountability creates independency and trust.

When people – particularly leaders – hold themselves accountable, it encourages others to do the same.

In addition to holding yourself accountable, it’s important to hold others accountable, both at work and at home.

Accountability builds extraordinary trust in the culture when people feel secure in the knowledge that everyone will be held to certain standards.

It’s not always easy to hold others accountable. In fact, sometimes it’s really hard. But the benefits in terms of trust are incredible.