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The Heart of Change:
With a sense of urgency, an emotional commitment to others on the guiding team, and a deep belief in the vision, change leaders will make personal sacrifices.
|
94 |

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The Heart of Change:
…people love honesty. It makes them feel safer. They often love honesty even when the message is not necessarily what they would most like to hear.
|
95 |

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The Heart of Change:
In cases of highly successful change, people begin by confronting the issue.
|
104 |

|
The Heart of Change:
Evaluation and rewards can disempower when they are at odds with the direction of needed change.
|
108 |

|
The Heart of Change:
…the addition of bonuses and raises does not necessarily motivate a change in behavior, nor does it necessarily convince people that the downside of failure will go unpunished by the system.
|
111 |

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The Heart of Change:
Never underestimate the power of the mind to disempower.
|
112 |

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The Heart of Change:
Never underestimate the power of clever people to help others see the possibilities, to help them generate a feeling of faith, and to change behavior.
|
112 |

|
The Heart of Change:
Without conviction that you can make change happen, you will not act, even if you see the vision. Your feelings will hold you back.
|
115 |

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The Heart of Change:
People successfully empower others when they understand the idea… because they correctly see what the key obstacles are and what is keeping them in place.
|
120 |

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The Heart of Change:
In successful change efforts, an empowered group of people are very selective in how they spend their time.
|
127 |