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The Heart of Change:
A decrease in negative stereotyping increases the chances of collaboration. So the achievement of the vision moves along.
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158 |

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The Heart of Change:
Successful change is more fragile than we often think, or wish to think.
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162 |

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The Heart of Change:
Change is often held in place solely by a guiding team, a central player in such a team… a compensation system, an organizational structure, initial enthusiasm… or even less.
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164 |

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The Heart of Change:
Culture is a complex concept… it means the norms of behavior and the shared values in a group of people.
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165 |

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The Heart of Change:
…most of the time, creating a new norm means that you need to change old ones that are deeply embedded.
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165 |

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The Heart of Change:
…a new way of operating can remain fragile or can degenerate – unless specific actions are taken to deal with the problem.
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166 |

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The Heart of Change:
…most of us assume the best and put much of our cynicism aside at the beginning of a new job.
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170 |

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The Heart of Change:
By putting into positions of power people who have absorbed a new culture, you create an increasingly solid and stable foundation.
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172 |

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The Heart of Change:
In a change effort, culture comes last, not first.
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175 |

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The Heart of Change:
A culture truly changes only when a new way of operating has been shown to succeed over some minimum period of time.
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176 |