Book Titles

Focus means more is achieved quickly. Quick achievements provide so much: a feeling of accomplishment, a sense of optimism.

Not all wins are equal. In general, the more visible victories are, the more they help the change process.

In choosing well what to target first, you must satisfy the most basic criteria: achieving visible, meaningful, and unambiguous progress quickly.

Honest always trumps propaganda. And honesty starts with being truthful with ourselves.

It’s easy to declare victory too soon and become complacent yourself. This happens all the time. These traps are inherent in the very nature of large-scale change.

…structure situations so that people can take risks to deal with difficult bureaucratic and political problems without having to put their lives on the line.

Somewhere in the waves of change, you will have to attack the sturdy silos and difficult politics or you won’t create a twenty-first-century organization.

In successful transformations the answer is, at one level, very simple: when you have too much work, jettison some.

Everyone engaged in a big effort to change… should probably have a banner… that says ‘Dying will not help.’

People are not machines. We need more than maintenance. We need the rejuvenation that comes from sleep, relaxation, and fun of the job.