Book Titles

Trying to shift the norms and values before you have created the new way of operating does not work.

Once you see what works, once you have an optimistic sense that you can help create better organizations, it’s amazing what can happen.

The single biggest challenge in the process is changing people’s behavior.

The emotions that undermine change include anger, false pride, pessimism, arrogance, cynicism, panic, exhaustion, insecurity, and anxiety.

In a turbulent world, the requirement for change is ongoing.

Create Short-term Wins.