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The Heart of Change:
Large-scale change does not happen well without a powerful guiding force. A fragmented management team cannot do the job, even if the individual members are strong people.
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41 |

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The Heart of Change:
A powerful guiding group has two characteristics. It is made up of the right people, and it demonstrates teamwork.
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43 |

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The Heart of Change:
People create guiding team problems. Once you see the issues, you can steer clear of the pitfalls. That’s the power of insight.
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49 |

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The Heart of Change:
Trust is often missing in senior management teams, although top managers are loath to admit this in public.
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50 |

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The Heart of Change:
…help people believe and feel that change is possible, that they can work together, and that a great organization can be built.
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53 |

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The Heart of Change:
…weakness is a killer when guiding teams going through a big change.
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54 |

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The Heart of Change:
Bad meetings undermine trust, especially with a new group.
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57 |

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The Heart of Change:
You always have to be cautious that you don’t recklessly jump ahead. Trying to empower people who don’t feel much urgency doesn’t work.
|
58 |

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The Heart of Change:
When you use ‘orthodox planning’ to create a vision, frustration and failure are inevitable.
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68 |

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The Heart of Change:
With large-scale change, visions and strategies are the hard part because they require venturing into unknown territory. And if they’re not set correctly, you’re dead.
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68 |