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Flawless Consulting:
When people are under stress and things are not going well for them, they need support, not more confrontation.
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245 |
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Flawless Consulting:
Change in human systems, even in a monarchy, has much more to do with the consent of the governed than the will and ability of those who govern.
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252 |
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Flawless Consulting:
It is the mandated institutionalization of useful practices that takes the life out of most implementation efforts.
|
253 |
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Flawless Consulting:
Vision is more a dialogue than a declaration.
|
254 |
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Flawless Consulting:
To have high expectations of others is to have faith in them.
|
255 |
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Flawless Consulting:
The myth is that setting standards will increase accountability. What is most often creates is compliance.
|
256 |
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Flawless Consulting:
Change and accountability occur when we live them, not preach them.
|
257 |
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Flawless Consulting:
We particularly dilute the value of measurement when we separate the people who evaluate from the people who do the work.
|
258 |
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Flawless Consulting:
Must of what matters cannot be measured, and our consulting needs to reflect that.
|
258 |
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Flawless Consulting:
A social system is a living system and not that amenable to linear or mechanical beliefs about organizations.
|
258 |
