Book Titles

People usually have some idea of how they are contributing to a problem; they are just reluctant to mention it.

The consultant’s primary task is to present a fresh picture of what has been discovered.

Trusting yourself to focus on what you feel is important may be the most valuable thing you have to offer the client.

I have faith that what I can remember is what is really important.

Helping the manager face up to the impact difficult relationships have on the problem may be the most important contribution you can make.

…building a close relationship early in the process is so important: it will make the difficult conversations later in the process productive.

In wording feedback… your goal is to describe what you have found and not to evaluate it.

People need support in order to have the strength to take responsibility for problems.

If the client makes a decision when you are not present, the chances are somewhat less that the decision will really deal with the difficult realities your study has surfaced.

The way out of most stuck places is to put what is happening into words as it is happening…