|
|
Flawless Consulting:
People will resist change that is inflicted on them, no matter how compelling the case.
|
178 |
|
|
Flawless Consulting:
The value of the whole-system approach is that it engages entire units to self-assess their current reality and plan how to improve it.
|
179 |
|
|
Flawless Consulting:
If we can create enough trust and are willing to be honest with each other, every unit has within itself the capacity to make needed changes.
|
180 |
|
|
Flawless Consulting:
Rights of citizenship are earned by the choice to participate.
|
182 |
|
|
Flawless Consulting:
Technical solutions fare poorly where improvement is dependent on a change in culture, traditional norms, or a shift in people’s habits.
|
185 |
|
|
Flawless Consulting:
…influence is born of a partnership rather than parenting orientation to the world.
|
190 |
|
|
Flawless Consulting:
The motivation to proceed should be based on the desire to make improvement in the organization, not just the desire to do research.
|
202 |
|
|
Flawless Consulting:
Having an impact as a consultant is to pay attention to more than your methodology or field of expertise.
|
206 |
|
|
Flawless Consulting:
If you want to be of unique value to your client, then you have to take the risk of offering unique information.
|
210 |
|
|
Flawless Consulting:
Accurate information about how the organization is functioning is not available to most managers.
|
210 |
