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Flawless Consulting:
…sustainable improvement comes when clients internalize what is new, make it their own, participate fully in the improvement effort, and build their own capacity.
|
161 |
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Flawless Consulting:
If we give clients precisely what they ask for, we run the risk of not having served them well.
|
162 |
|
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Flawless Consulting:
…we are dealing with human systems, and human systems are not amenable to technical solutions.
|
162 |
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Flawless Consulting:
The purpose… of discovery is to mobilize action that will improve the organization’s functioning.
|
164 |
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Flawless Consulting:
…one of the consultant’s most important contributions to a client is a redefinition of the problem.
|
167 |
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Flawless Consulting:
The presenting problem and the real (or underlying) problem are different.
|
168 |
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Flawless Consulting:
This is the essence of discovery: to move from the language of innocence… to accountability…
|
169 |
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Flawless Consulting:
The way the problem is managed has a powerful effect on the way our expertise can be used.
|
170 |
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Flawless Consulting:
Technical and business problems almost always have accompanying management problems that affect how the technical or business problem gets solved.
|
170 |
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Flawless Consulting:
The strength of any third-party strategy is objectivity.
|
177 |
