|
|
Unreasonable Hospitality:
In any great business, most of the details you closely attend to are ones that only a tiny, tiny percentage of people will notice.
|
125 |
|
|
Unreasonable Hospitality:
It’s easy to be someone’s partner during the good times, but it’s most important during the hard ones…
|
132 |
|
|
Unreasonable Hospitality:
…people usually want to be heard more than they want to be agreed with.
|
134 |
|
|
Unreasonable Hospitality:
Sometimes, the only way to proceed in pursuit of a good partnership is to decide that whoever cares more about the issue can have their way.
|
136 |
|
|
Unreasonable Hospitality:
…company cultures based on abuse and harassment and manipulation are not only awful and unethical, but unstable and inefficient as well.
|
137 |
|
|
Unreasonable Hospitality:
…there’s no one-size-fits-all rule for managing people.
|
137 |
|
|
Unreasonable Hospitality:
…there is no better way to show someone you care than by being willing to offer them a correction; it’s the purest expression of putting someone else’s needs above your own…
|
140 |
|
|
Unreasonable Hospitality:
Praise is affirmation, but criticism is investment.
|
140 |
|
|
Unreasonable Hospitality:
…no aspect of your business should be off-limits to reevaluation.
|
143 |
|
|
Unreasonable Hospitality:
As a leader, you have to use every single tool in your kit to build morale and keep it high.
|
152 |
