Book Titles

Unreasonable Hospitality
The Remarkable Power of Giving People More Than They Expect

By Will Guidara

Year Published: 2022
ISBN-13: 978-0593418574
Categories: Customers, Expectations, Hospitality

97 Quotes Found

Quote Image Quote Page Number

Unreasonable Hospitality:

…while it does take more time to fix someone else’s mistake than to do it yourself in the first place, these are short-term investments of time with long-term gains.

110

Unreasonable Hospitality:

Often, the perfect moment to give someone more responsibility is before they’re ready. Take a chance, and that person will almost always work extra hard to prove you right.

110

Unreasonable Hospitality:

…’It might not work’ is a terrible reason not to try an idea…

110

Unreasonable Hospitality:

…public speaking is a leadership skill. Being able to communicate your own excitement is a powerful way to engage the people who work for and with you, and to infect them with energy and a sense of purpose.

113

Unreasonable Hospitality:

…getting people to change their behavior is hard…

114

Unreasonable Hospitality:

A lot of good comes from empowering the most junior staff.

115

Unreasonable Hospitality:

The first time someone comes to you with an idea, listen closely, because how you handle it will dictate how they choose to contribute in the future.

116

Unreasonable Hospitality:

Remember: there’s often a brilliant idea right behind a bad one.

116

Unreasonable Hospitality:

…great leaders make great leaders.

117

Unreasonable Hospitality:

…no matter how hard they try, humans make mistakes.

119