Book Titles

Unreasonable Hospitality
The Remarkable Power of Giving People More Than They Expect

By Will Guidara

Year Published: 2022
ISBN-13: 978-0593418574
Categories: Customers, Expectations, Hospitality

97 Quotes Found

Quote Image Quote Page Number

Unreasonable Hospitality:

…you don’t reach the top by taking no for an answer, especially not the first time you get it.

154

Unreasonable Hospitality:

If you aren’t attending to your own needs, you can’t help those around you… you can’t pour endlessly from your own pitcher without ever stopping to refill it.

157

Unreasonable Hospitality:

Being able to ask for help is a display of strength and confidence. It shows an understanding of your abilities and an awareness of what’s happening around you.

161

Unreasonable Hospitality:

People who refuse to ask for help, who believe they can handle everything on their own, are deceiving themselves and doing a disservice to those around them.

161

Unreasonable Hospitality:

…there is no more difficult moment to be the head of a business than when there has been a massive disappointment.

164

Unreasonable Hospitality:

A leader’s role isn’t only to motivate and uplift; sometimes it’s to earn the trust of your team by being human with them.

164

Unreasonable Hospitality:

…though it’s easy to panic in the face of adversity, creativity is the better solution.

167

Unreasonable Hospitality:

After a setback, it’s a leader’s job to take their team through their own emotional reckoning – from disappointment to motivation – and to chart the course ahead…

184

Unreasonable Hospitality:

…if you don’t have the courage to state a goal out loud, you’ll never achieve it.

185

Unreasonable Hospitality:

Isn’t that what differentiates the good from the great? Being so committed to an idea that you’re willing to try harder, to go to unreasonable lengths in order to bring it to life?

190