Book Titles

Unreasonable Hospitality
The Remarkable Power of Giving People More Than They Expect

By Will Guidara

Year Published: 2022
ISBN-13: 978-0593418574
Categories: Customers, Expectations, Hospitality

97 Quotes Found

Quote Image Quote Page Number

Unreasonable Hospitality:

If your business involves making people happy, then you can’t be good at it if you don’t care what people think.

090

Unreasonable Hospitality:

The day you stop reading your criticism is the day you grow complacent, and irrelevance won’t be far behind.

090

Unreasonable Hospitality:

What criticism offers you… is an invitation to have your perspective challenged – or at least to grow by truly considering it.

090

Unreasonable Hospitality:

Language is how you give intention to your intuition and how you share your vision with others. Language is how you create a culture.

092

Unreasonable Hospitality:

Serving other human beings can feel demeaning, unless you first stop and acknowledge the importance of the work and the impact you can have on others when you’re doing it.

098

Unreasonable Hospitality:

No matter what you do, it’s hard to excel if you don’t love it.

098

Unreasonable Hospitality:

Because when you’re really, really nice to people, they’ll be really nice to others, who will in turn pay it forward.

098

Unreasonable Hospitality:

Without exception, no matter what you do, you can make a difference in someone’s life.

099

Unreasonable Hospitality:

You must be able to name for yourself why your work matters. And if you’re a leader, you need to encourage everyone on your team to do the same.

099

Unreasonable Hospitality:

…refusing to delegate because it might take too long to train someone will only get in the way of your own growth.

110