|
|
Unreasonable Hospitality:
Knowing less is often an opportunity to do more.
|
078 |
|
|
Unreasonable Hospitality:
…in all customer-service professions – the goal is to connect with people. Hospitality means breaking down barriers, not putting them up!
|
080 |
|
|
Unreasonable Hospitality:
It’s a cliché that culture can’t be taught; it has to be caught.
|
082 |
|
|
Unreasonable Hospitality:
Morale is fickle, and even one individual can have an outsize and asymmetrical impact on the team, in either direction.
|
083 |
|
|
Unreasonable Hospitality:
…you must invest as much energy into hiring as you expect the team to invest in their jobs.
|
083 |
|
|
Unreasonable Hospitality:
You cannot expect someone to keep giving all of themselves if you put someone alongside them who isn’t willing to do the same.
|
083 |
|
|
Unreasonable Hospitality:
You need to be as unreasonable in how you build your team as you are in how you build your product or experience.
|
083 |
|
|
Unreasonable Hospitality:
…when you’re hiring, you’re not only hiring the people who are going to represent and support you, but the people who are going to represent and support the team already working for you.
|
083 |
|
|
Unreasonable Hospitality:
…the people getting the most out of their lives are the ones who wear their hearts on their sleeves…
|
085 |
|
|
Unreasonable Hospitality:
When you find a group that cares about the same thing you care about, you don’t have to hide your passions – you can sing them from the rooftops.
|
088 |
