Book Titles

Unreasonable Hospitality
The Remarkable Power of Giving People More Than They Expect

By Will Guidara

Year Published: 2022
ISBN-13: 978-0593418574
Categories: Customers, Expectations, Hospitality

97 Quotes Found

Quote Image Quote Page Number

Unreasonable Hospitality:

Sitting down with people shows them you care about what they think and how they feel and makes it that much easier for them to trust that you have their interests in mind.

064

Unreasonable Hospitality:

A leader’s responsibility is to identify the strengths of the people on their team, no matter how buried those strengths might be.

066

Unreasonable Hospitality:

Every manager lives with the fantasy that their team can read their mind. But in reality, you have to make your expectations clear.

069

Unreasonable Hospitality:

Whether criticism or praise, it’s a leader’s job to give their team feedback all the time.

070

Unreasonable Hospitality:

…every person on the team should be hearing more about what they did well than what they could do better, or they’re going to feel deflated and unmotivated.

070

Unreasonable Hospitality:

…if you can’t find more compliments to deliver than criticism, that’s a failure in leadership…

070

Unreasonable Hospitality:

Consistency is one of the most important and underrated aspects of being a leader.

070

Unreasonable Hospitality:

…every once in a while, you’re going to mess up. When you do, apologize.

070

Unreasonable Hospitality:

…the way you do one thing is the way you do everything.

072

Unreasonable Hospitality:

Ultimately, this is one of a manager’s biggest responsibilities: to make sure people who are trying and working hard have what they need to succeed.

075