Book Titles

Unreasonable Hospitality
The Remarkable Power of Giving People More Than They Expect

By Will Guidara

Year Published: 2022
ISBN-13: 978-0593418574
Categories: Customers, Expectations, Hospitality

97 Quotes Found

Quote Image Quote Page Number

Unreasonable Hospitality:

Intention means every decision, from the most obviously significant to the seemingly mundane, matters.

022

Unreasonable Hospitality:

Two things happen when the best leaders walk into a room. The people who work for them straighten up a little, making sure that everything’s perfect – and they smile, too.

026

Unreasonable Hospitality:

…a ‘cult’ is what people who work for companies that haven’t invested enough in their cultures tend to call the companies that have.

031

Unreasonable Hospitality:

…systems are, by definition, controls – and the more control you take away from the people on the ground, the less creative they can be…

033

Unreasonable Hospitality:

There’s no replacement for learning a system from the ground up.

037

Unreasonable Hospitality:

…if you take care of your managers and give them what they need to be successful, you put them in a better position to take care of their teams.

041

Unreasonable Hospitality:

Run toward what you want, as opposed to away from what you don’t want.

054

Unreasonable Hospitality:

You should never waste an opportunity to gather intel before your first day on the job.

059

Unreasonable Hospitality:

…every leader should have… someone who feels comfortable telling you when you aren’t acting as the best version of yourself.

059

Unreasonable Hospitality:

…about starting in a new organization… Don’t cannonball. Ease into the pool.

064