Quotes

The Infinite Game, Page 129

…the best way to drive performance in an organization is to create an environment in which information can flow freely, mistakes can be highlighted and help can be offered and received.

Why Work Sucks and How to Fix It, Page 129

…you have a job to do and you do it, and when employees and managers are united in work rather than engaging in unhealthy internal competition, then it’s just that much easier to do your job.

Courage is Calling, Page 129

There is that clichéd bit of advice: Do one thing each day that scares you.

Something Really New, Page 129

In a complex service situation, the need is to join the tasks – to give the customer the opportunity to select a package deal.

Talent is Overrated, Page 129

…for employees trying to improve, making real decisions in real time is the central practice activity that produces growth.

The Coaching Habit, Page 129

Get comfortable with silence… Bite your tongue, and don’t fill the silence. I know it will be uncomfortable, and I know it creates space for learning and insight.

Reset, Page 129

People will tell you what’s good for them, if you care enough to ask.

Why Work Sucks and How to Fix It, Page 129

There are growing pains at first [in a Results-only Work Environment], but eventually people find out a way to both get what they need from their coworkers and respect their time.

Profit First, Page 129

Some people say that they can’t be profitable until they are out of debt, but that’s not true. The only way to get out of debt is by being profitable.

Courage is Calling, Page 129

…we must test ourselves. We make courage a habit.