Quotes

Absolute Value, Page 129

When a decision is made at the point of purchase without much prior deliberation, then brand name, price, an enticing product description, and other quality proxies still exert great influence.

Average is Over, Page 129

Freestyle decisions at the highest levels are… – by their nature – uniquely creative acts.

The Heart of Change, Page 129

Not all wins are equal. In general, the more visible victories are, the more they help the change process.

The Way We’re Working Isn’t Working, Page 129

What sets leaders apart is their disproportionate influence on those they lead, by virtue of their position and power. Whatever they’re feeling reverberates through the workplaces they oversee.

Leaders Eat Last, Page 129

…command and control perpetuates a system in which people will more likely do the thing that’s right for them.

Think Like a Champion, Page 129

Don’t take personally what is not meant personally. A lot of times people misdirect their anger, and if you take it personally, you’ll become a punching bag for angry darts.

Flawless Consulting, Page 129

Resistance then is not only predictable and natural; it is a necessary part of the learning process.

The Effective Manager, Page 129

If you’re angry, don’t give feedback. Period.

Winners Never Cheat, Page 129

Grudges are physically, emotionally, and mentally draining, if not unhealthy.

Never Eat Alone, Page 129

“…often the most important people in our network are those who are acquaintances.”