| 16056 Quotes Found |
Change almost never fails because it’s too early. It almost always fails because it’s too late.
When you challenge very large companies, it helps to have a bit of a chip on your shoulder.
…it is a fair generalization to say that service industry businesses know their customers’ tasks and are competent at completing them.
When what [people] must do exceeds their capabilities, the result is anxiety. When what they must do falls short of their capabilities, the result is boredom. But when the match is just right, the results can be glorious. This is the essence of flow.
…the root cause of all this grief about commitments is when these commitments are made. They are made too early.
If we approach an argument as war, there will be winners and losers. If we see it more as a dance, we can begin to choreograph a way forward.
It takes many years of consistent conduct to eliminate fear of punishment as an inhibitor of strategic discussion.









