| 15981 Quotes Found |
…field experiments show that… when we’re getting bad news, when we are getting strong signals that we’re losing… we don’t merely refuse to quit.
become the kind of leader that people would follow voluntarily, even if you had no title or position.
…all the efficiency in the world has no value if it remains statis in a volatile environment.
You have to put your ego aside and persist in calling and writing. And when you do finally connect, don’t sabotage your efforts by expressing how annoyed you are…
…from a consumer’s perspective, loyalty can often be an inferior input, because quality and performance can vary greatly across products by the same company.
Management’s concern and management’s responsibility are everything that affects the performance of the institution and its results – whether inside or outside, whether under the institution’s control or totally beyond it.
If you succeed in building and protecting a strong culture, it will simultaneously attract people who admire the culture while repelling those who find it distasteful.









