Quotes

The 5 Levels of Leadership, Page 080

People are the most appreciable asset of any organization. You must be certain to treat them that way.

A Whole New Mind, Page 081

Indeed, one of design’s most potent economic effects is this very capacity to create new markets…

Managing Up, Page 081

Because most organizations still promote people based on their technical skills and not their management aptitude, you are more likely to experience mediocre or difficult bosses than great bosses.

Off Balance, Page 81

…the most important things are hardly ever urgent.

Traction, Page 81

The right people are the ones who share your company’s core values. They fit and thrive in your culture. They are people you enjoy being around and who make your organization a better place to be.

Never Split the Difference, Page 81

…good negotiators know that their job isn’t to put on a great performance but to gently guide their counterpart to discover their goal as his own.

How to Talk with Anyone about Anything, Page 081

The emotion of empathy is as strong as sympathy, but it is framed within a larger perspective that includes factors the other person might not be able to address…

Drive, Page 81

…we can listen to the research, drag our business and personal practices into the twenty-first century, and craft a new operating system to help ourselves, our companies, and our world work a little better.

Distracted, Page 081

In the name of efficiency, we are diluting some of the essential qualities that make us human.

Making the Case, Page 081

A team is made up of component parts and they all have to do what they do best for everyone to succeed.