Quotes

A Sense of Urgency, Page 81

Do you want to risk short-term problems, or do you want to shield people from relevant external information… ultimately to undermine an organization’s future?

Mistakes Were Made (but not by me), Page 081

As soon as people have created a category called us… they invariably perceive everybody who isn’t in it as non-us.

The Badass Business Analyst, Page 081

The more you know yourself, the more you are capable of dealing with difficult situations.

The No Asshole Rule, Page 81

…the only thing worse than too much confrontation is no confrontation at all.

Off Balance, Page 81

The only way to thrive in an environment of change is to know which values are nonnegotiable for you.

Distracted, Page 081

Relying on multitasking as a way of life, we chop up our opportunities and abilities to make big-picture sense of the world and pursue our long-term goals.

Making the Case, Page 081

…for your case to be heard you first have to know who you are talking to and what kinds of issues resonate with them.

Give and Take, Page 82

Professional relationships disintegrate when entrepreneurs, inventors, investors, and executives feel…

Reality is Broken, Page 82

Prosocial emotions – including love, compassion, admiration, and devotion – are feel-good emotions that are directed toward others. They’re crucial to our long-term happiness be cause they help create lasting social bonds.

The Advantage, Page 82

An organization’s core purpose – why it exists – has to be completely idealistic.