Quotes

Drive, Page 68

The more feedback focuses on specifics – and the more the praise is about effort and strategy rather than about achieving a particular outcome – the more effective it can be.

Start With No, Page 68

In the long run, ‘no’ is really the safest answer. It does not tear down business relationships. It builds them. You want win-win? Saying and inviting and hearing ‘no’ are the real win-win.

Predictably Irrational, Page 068

…we live simultaneously in two different worlds – one where social norms prevail, and the other where market norms make the rules.

Toxic Positivity, Page 68

Research shows that social shame only hurts and is a counterproductive way of bonding people.

The Heart of Change, Page 68

When you use ‘orthodox planning’ to create a vision, frustration and failure are inevitable.

The 5 Levels of Leadership, Page 068

Good leaders don’t take anything for granted. They keep working and keep leading. They understand that leadership must be earned and established.

Reality is Broken, Page 68

…hope of success is more exciting than success itself. Success is pleasurable, but it leaves us at a loss for something interesting to do. If we fail, and if we can try again, then we still have a mission.

Overwhelmed, Page 68

When you are overwhelmed, when you can neither predict nor control the forces shaping your time, when you don’t even have time to think about why you’re overwhelmed, much less what to do about it, you’re powerless.

Think Again, Page 68

It is a sign of wisdom to avoid believing every thought that enters your mind. It’s a mark of emotional intelligence to avoid internalizing every feeling that enters your heart.

Never Split the Difference, Page 68

Every one of us has an inherent, human need to be understood, to connect with the person across the table.