Quotes

A Sense of Urgency, Page 69

In terms of shrinking the disconnect between the inside and the outside of an organization, one method… is to listen very carefully… to the lower-level personnel who interface with customers.

The Enthusiastic Employee, Page 69

…organizations with enthusiastic employees are, on average, much higher performing organizations than the rest.

Something Really New, Page 069

All true product innovation takes place at the task level because innovation is in the eye of the user, not of the engineering department.

Reality is Broken, Page 69

…when we can enjoy our own failure, we can spend more time suspended in a state of urgent optimism – the moment of hope just before our success is real, when we feel inspired to try our hardest and do our best.

Think Again, Page 69

If being wrong repeatedly leads us to the right answer, the experience of being wrong itself can become joyful.

Start With No, Page 69

…if you develop and adhere to a valid mission and purpose, how can you go off the track? It’s impossible.

The Heart of Change, Page 69

Strategic plans motivate few people, but a compelling vision can appeal to the heart and motivate anyone.

The Making of a Manager, Page 069

When we are going through tough times, the thing that’s often the most helpful isn’t advice or answers but empathy.

Courage is Calling, Page 069

It doesn’t matter who or how many come at you, you have to be you. Confidently. Authentically. Bravely.

The 5 Levels of Leadership, Page 069

In order to do anything new in life, we must be willing to leave our comfort zone. That involves taking risks, which can be frightening.