Quotes

Seductive Interaction Design, Page 069

Reciprocity states that we are all bound – even driven – to repay debts of all kinds. When someone does something for you, you feel obligated to repay.

Never Eat Alone, Page 69

Food… has a unique ability to facilitate conversation. People are usually open, even eager, to be amused while eating. 069

A Sense of Urgency, Page 69

…cultural change often requires many years.

The Coaching Habit, Page 69

Ask the right questions if you’re going to find the right answers. – Vanessa Redgrave

The Peter Principle, Page 69

…man is essentially hierarchical by nature, and must and will have hierarchies, whether they be patriarchal, feudal, capitalistic or socialistic.

Leaders Eat Last, Page 69

As social animals, we feel stress when we feel unsupported. The subconscious unease, the feeling that we are responsible for ourselves and no one else is there to help, the feeling we get that most of the people with whom we work care primarily for themselves…

Lost and Founder, Page 069

…a company inherits its founder’s attributes – whether they be good or bad.

Thanks for the Feedback, Page 69

Your goal is to understand the feedback giver, and for them to understand you.

Start With No, Page 69

Effective negotiation is effective decision making, plain and simple, and the foundation of effective decision making is a valid mission and purpose to guide it.

Predictably Irrational, Page 069

When social and market norms collide, trouble sets in.