Quotes

How to Talk with Anyone about Anything, Page 057

Mirroring is the calming response that turns down the heat of anger.

The Heart of Change, Page 57

Bad meetings undermine trust, especially with a new group.

The Other Side of Change, Page 057

…you can alter how you look back on an event by more deliberately shaping its emotional peak and its end.

The No Asshole Rule, Page 57

At places that are most vehement and effective at enforcing the no asshole rule, ’employee performance’ and ‘treatment of others’ aren’t separate things.

Only the Paranoid Survive, Page 057

A far superior competitor appearing on the scene is a mandate for you to change. Continuing to do what worked before doesn’t work anymore.

No Hard Feelings, Page 057

A job won’t always align perfectly with what we love to do, but there are ways to make our least favorite tasks bearable if we remind ourselves of the people our work affects.

Pour Your Heart Into It, Page 057

There is no more precious commodity than the relationship of trust and confidence a company has with its employees.

Never Eat Alone, Page 58

Our culture demands more of us these days. It demands that we treat each other with respect. That every relationship be seen in mutually beneficial terms.

The Rare Find, Page 58

…the savviest judges of human potential… refuse to become so habit-bound that familiar customs unthinkingly turn into ruts.

How to Be Happy at Work, Page 58

Seeing our work as an expression of cherished values and as a way to make a contribution is the foundation of well-being, happiness, and our ongoing success.