Quotes

Management, Page 281

A performance record must include mistakes. It must include failures. It must reveal a person’s limitations as well as strengths.

The Art of the Start 2.0, Page 281

The right way to treat customers is to do what’s right for them, not adhere to rules, so put your customers in control and let your employees do the right thing.

Management, Page 281

The better a person is, the more mistakes she will make – for the more new things she will try.

Leaders Eat Last, Page 281

Sharing a struggle for limited resources and working with people who are intent on building something out of nothing is a good formula for a small business.

Management, Page 281

A management that does not define performance as a balance of success and failure over a period of time is a management that mistakes conformity for achievement, and absence of weaknesses for strengths.

Never Eat Alone, Page 281

A successful mentoring relationship needs equal parts utility and emotion. You can’t simply ask somebody to be personally invested in you. There has to be some reciprocity involved…

Management, Page 281

The person who consistently renders poor or mediocre performance should be removed from the job for his or her own good.

Never Eat Alone, Page 281

The best way to approach utility is to give help first, and not ask for it. If there is someone whose knowledge you need, find a way to be useful to that person.

Influence, Page 281

As a general rule, when the dust settles and we find losers looking and speaking like winters (and vice versa), we should be especially wary of the conditions that kicked up the dust…

Getting Things Done, Page 281

Providing yourself the right cues, which you will notices at the right time, about the right things, is a core practice of stress-free productivity.