Quotes

Influence, Page 347

Mere reminders of past commitments can spur individuals to act in accord with those earlier positions, stands, or actions.

The Enthusiastic Employee, Page 347

An explicit vision and values statement is beneficial only if the company takes it seriously… bringing the messages conveyed by performance feedback and recognition into line with that statement.

The Enthusiastic Employee, Page 347

It is only through implementation of overarching goals and values that employees learn what the organization really cares about.

Thinking, Fast and Slow, Page 347

Decision makers know that they are prone to regret, and the anticipation of that painful emotion plays a part in many decisions.

The Enthusiastic Employee, Page 347

Having serious gaps between words and deeds is worse than having no words at all because the gaps breed employee cynicism…

Thinking, Fast and Slow, Page 348

…people expect to have stronger emotional reactions (including regret) to an outcome that is produced by action than to the same outcome when it is produced by inaction.

Management, Page 348

Inside an organization, there are only cost centers. The only profit center is a customer whose check has not bounced.

Management, Page 348

Though the great majority of businesses will continue to operate only locally or regionally, they all face, at least potentially, global competition from places they have never even heard of before.

Management, Page 348

A serious cause of business failure is the common assumption that conditions… must be what we think they are or at least what we thing they should be.

Management, Page 348

…in general, the majority of enterprises have yet to start the job [of business intelligence]. It is fast becoming the major information challenge for all enterprises.