Quotes

The Enthusiastic Employee, Page 347

Having serious gaps between words and deeds is worse than having no words at all because the gaps breed employee cynicism…

Thinking, Fast and Slow, Page 348

…people expect to have stronger emotional reactions (including regret) to an outcome that is produced by action than to the same outcome when it is produced by inaction.

Management, Page 348

Inside an organization, there are only cost centers. The only profit center is a customer whose check has not bounced.

Management, Page 348

Though the great majority of businesses will continue to operate only locally or regionally, they all face, at least potentially, global competition from places they have never even heard of before.

Management, Page 348

A serious cause of business failure is the common assumption that conditions… must be what we think they are or at least what we thing they should be.

Management, Page 348

…in general, the majority of enterprises have yet to start the job [of business intelligence]. It is fast becoming the major information challenge for all enterprises.

Management, Page 349

…only individual knowledge workers can decide how to organize their information so that it becomes their key to effective action.

Management, Page 349

…what makes communication effective at the workplace is that they are focused on something outside the person. They have to focus on a common task and on a common challenge. They have to be focused on the work.

Thinking, Fast and Slow, Page 349

…you may be more loss averse for aspects of your life that are more important than money, such as health.

Influence, Page 349

Reminders of existing commitments possess yet another bonus. They not only restore the commitment but also appear to strengthen it by augmenting one’s related self-image.