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Competitors boost you productivity by keeping you on your toes… multiple teams competing to offer a better and more affordable experience is great for customers and health for your industry.
If we suspect our leaders are bending the truth to favor their own interests, then our subconscious mind prefers we don’t climb into a foxhole with them.
The Protocol Principle: Designing rules that optimize when and how coordination occurs in the workplace is a pain in the short term but can result in significantly more productive operation in the long term.
The ability to be consistent in life is one of the most precious and powerful things… – Steve Wynn
Talent-rich organizations know this. They cater to people who are always looking for harder challenges, bigger arenas, and greater mastery.
Leadership comes from telling us not what we want to hear, but rather what we need to hear.
…sometimes a little extra complexity can unlock a lot more performance.
…reputation, combined with experiences that support it, propels trust. If, however, you fail to meet the expectations set by your reputation, you introduce dissonance into a relationship.
…the way your brain evaluates rewards in inconsistent across time… Usually this serves us well… But occasionally, our bias toward instant gratification causes problems.









