Quotes

The Effective Manager, Page 180

Never ask a question whose answer you don’t intend to honor.

Thanks for the Feedback, Page 180

Emotional distress can send us under the covers for weeks, but it can also cause us – force us – to reevaluate ourselves and our lives in ways that we otherwise simply would not.

Inspired, Page 180

So much product work fails because it tries to please everyone and ends up pleasing no one.

Flawless Consulting, Page 180

If we can create enough trust and are willing to be honest with each other, every unit has within itself the capacity to make needed changes.

The Advantage, Page 180

…the key to quickly sizing up the organization’s progress and deciding where to spend scarce resources is by keeping the evaluation process as simple as possible.

The No Asshole Rule, Page 180

…negative interactions have five times the effect on mood than positive interactions…

Think Again, Page 180

In a productive conversation, people treat their feelings as a rough draft. Like art, emotions are works in progress. It rarely serves us well to frame our first sketch.

The Heart of Change, Page 180

The emotions that undermine change include anger, false pride, pessimism, arrogance, cynicism, panic, exhaustion, insecurity, and anxiety.

The Way We’re Working Isn’t Working, Page 180

The external obstacles to absorbed focus are greater than ever and the demands on our attention continue to increase inexorably.

Denial, Page 180

…denial… is prevalent in the early stages of nearly every fundamental shift in business conditions.