 |
As products and services live short lives, so do the business models of the companies that sell them.
|
147 |
 |
…to know the name and details of the life of someone we are trying to help with our product, service or policy makes a huge difference.
|
138 |
 |
Even an industry that is less collaborative by the nature of its product or service can benefit from sharing.
|
169 |
 |
…the strength and endurance of a company does not come from products or services but from how well their people pull together.
|
27 |
 |
Better products, services and experiences are usually the result of the employees who invented, innovated or supplied them.
|
116 |
 |
The bigger our companies get, the more physical distance is created between us and the people who work for us or buy our products.
|
127 |
 |
…products [we hate] are in that category only because they are weird. They make us nervous. They are sufficiently different that it takes us some time to understand that we actually like them.
|
173 |
 |
…you must discipline yourself to think things through and separate the quality of the early versions from the longer-term potential and significance of a new product or technology.
|
114 |
 |
Lesson number 1 in brand building: always go back to the product.
|
066 |
 |
In essence, digital enables companies to contextualize their products or services through information at greater scale than ever before.
|
093 |
