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Even when negotiators are in the same room, communication from one to the other can seem like sending smoke signals in a high wind.

Sometimes the problem is not too little communication, but too much. When anger and misperception are high, some thoughts are best left unsaid.

Every parent grapples with this critical decision – whether to swoop in to help their kids or to let them struggle, fall or fail. One communicates love and support; the other teaches self-reliance and grit.

The desire for instant gratification allows no time for relationships to develop. Digital communication can stand in the way of deepening our relationships.

…in the end it comes down to a matter of respect, and the simplest way that respect is communicated is through tone of voice, and the most corrosive tone [one] can assume is a dominant tone.

The power of believing that good things will happen to your people, and communicating that to them – the self-fulfilling prophecy – is supported by much research.

…although there is a time for open communication of facts, destructive rumors (and facts) can fly and people can be damaged by bosses who can’t keep their big mouths shut.

…high-power distance communication works only when the listener is capable of paying close attention, and it works only if the two parties in a conversation have the luxury of time…

Cultural legacies matter, and once we’ve seen the surprising effects… it’s hard not to wonder how many other cultural legacies have an impact on our twenty-first-century intellectual tasks.

Resist the temptation to do what’s easy… Communicating strategic change in an interactive fashion is not easy. But it is absolutely necessary.