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…building momentum: the most important step here is to create and communicate wins from the very start.
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39 |
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’Bringing the outside in’ means using every possible communication mechanism to import the reality of the situation.
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118 |
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Great communication – no matter the topic – always connects with people’s feelings and with what they find meaningful.
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119 |
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The best communication… will capture people’s attention in a way that almost compels them to be open minded… by stating the case in a way that pulls on the emotional strings common to us all.
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119 |
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Words matter. And if you listen carefully, you might begin to hear a slightly different – slightly more purpose-oriented, dialect.
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138 |
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Humanize what people say and you may well humanize what they do.
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139 |
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Asking questions is a science and an art. The science is in how you intellectually construct a question. The art is found in how you ask it: your tone of voice, your creative choice of words, your behavior and remarks before asking your question.
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104 |
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The truly comfortable, trained negotiator takes it easy. When in doubt, slow your cadence of speech, lower your voice.
|
116 |
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As the old saying goes, laughter often is the best medicine, especially laughter directed at ourselves. Laughter is a way to nurture everyone in the room – including ourselves.
|
117 |
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People don’t like silence. It’s the void that our nature abhors. Your adversary will rush to fill in the blank.
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124 |
