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In any human interaction, the required amount of communication is inversely proportional to the level of trust.

As a company grows, communication becomes the biggest challenge.

Perhaps the CEO’s most important operational responsibility is designing and implementing the communication architecture for her company.

Absent a well-designed communication architecture, information and ideas will stagnate, and your company will degenerate into a bad place to work.

…the new information technology – Internet and e-mail – has practically eliminated the physical costs of communications. This has meant that the most productive and most profitable way to organize is to disintegrate.

…communications presuppose common language, and it is precisely that which is usually lacking.

…communications has proven as elusive as the unicorn. The noise level has gone up so fast that on one can really listen anymore to all that babble about communications. But there is clearly less and less communicating.

At its most powerful, communication brings about ‘conversion,’ that is, a change of personality, values, beliefs, and aspirations.

…what makes communication effective at the workplace is that they are focused on something outside the person. They have to focus on a common task and on a common challenge. They have to be focused on the work.

…lack of cross-departmental communication impedes efforts to make product development and marketing more customer focused…