Book Titles

…we will be better at improving performance if we accentuate the positive and let people handle the negative on their own.

…knowing you should give more positive feedback is not the same as doing it.

Remember that any time you want someone’s brain to do something new it is likely to bring up fear and concern… So it’s important to make people feel safe.

The future belongs to people who see possibilities before they become obvious. – Ted Levitt

It turns out – and this is based in scientific research – that we literally only hear what we listen for.

Quiet Leaders… listen to people as though they have all the tools they need to be successful, and could simply benefit from exploring their thoughts and ideas out loud.

We need to be the guide standing on a platform above the trees, who can see the qualities of the forest itself, notice the pathways, and therefore help our people find their way through.

An agenda clouds our ability to listen to people as their potential. We’re suddenly too close, we’re lost in our own agenda instead of seeing the other person’s possibilities.

…to create real change in others we first must capture and keep people’s attention.

While it might take a bit of additional energy up front, the benefits of being succinct are immediate and tangible.