Quotes

Why Managers Matter, Page 016

…meeting the demands of the current environment has made managerial authority even more essential than it was in earlier periods.

The Advantage, Page 16

Every policy, every program, every activity should be designed to remind employees what is really most important.

Focus, Page 16

We learn best with focused attention. As we focus on what we are learning, the brain maps the information on what we already know, making new neural connections.

Never Split the Difference, Page 16

Contrary to popular opinion, listening is not a passive activity. It is the most active thing you can do.

Talent is Overrated, Page 16

…any knowledge about what makes us better at the things we want to do… can be used not just to make us richer but also to make us happier.

Hooked, Page 16

Habits form when the brain takes a shortcut and stops actively deliberating over what to do next.

Think Again, Page 16

Rethinking is a skill set, but it’s also a mindset. We already have many of the mental tools we need. We just have to remember to get them out of the shed and remove the rust.

Give and Take, Page 16

It takes time for givers to build goodwill and trust, but eventually, they establish reputations and relationships that enhance their success.

Distracted, Page 016

As our attentional skills are squandered, we are plunging into a culture of mistrust, skimming, and a dehumanizing merging between man and machine.

The Advantage, Page 16

…cohesive leadership teams prevent groupthink, learn from mistakes, and call each other on potential problems before they get out of hand.