Quotes

Never Split the Difference, Page 16

By listening intensely, a negotiator demonstrates empathy and shows a sincere desire to better understand what the other side is experiencing.

Talent is Overrated, Page 16

Most of what we want to do is hard. That’s life. Encountering problems, discouragement, and disappointment is inevitable.

The 5 Levels of Leadership, Page 016

…success at any level helps you to be successful at every level. So work hard to win the level you’re on now. It will prepare you for the future.

Hooked, Page 16

…ingrained habits – behaviors done with little or no conscious thought… by some estimates, guide nearly half of our daily actions.

Freakonomics, Page 016

An incentive is a bullet, a lever, a key: an often tiny object with astonishing power to change a situation.

Think Again, Page 16

The problem is that we live in a rapidly changing world, where we need to spend as much time rethinking as we do thinking.

Why Managers Matter, Page 016

…meeting the demands of the current environment has made managerial authority even more essential than it was in earlier periods.

The Advantage, Page 16

Every policy, every program, every activity should be designed to remind employees what is really most important.

Focus, Page 16

We learn best with focused attention. As we focus on what we are learning, the brain maps the information on what we already know, making new neural connections.

Never Split the Difference, Page 16

Contrary to popular opinion, listening is not a passive activity. It is the most active thing you can do.