Quotes

What Got You Here Won’t Get You There, Page 140

Once you’re prepared to apologize, these the’ instruction manual: You say, ‘I’m sorry.’ You add ‘I’ll try to do better in the future.’

The Quarter-Life Breakthrough, Page 140

When you build up the skills you need to distinguish yourself from the crowd, you can reach your potential.

Think Again, Page 140

As a general rule, it’s those with greater power who need to do more of the rethinking, both because they’re more likely to privilege their own perspectives and because their perspectives are more likely to go unquestioned.

Grit, Page 140

Eventually, if you keep practicing in the same time and place, what once took conscious thought to initiate becomes automatic.

Radical Candor, Page 140

Don’t let the fact that you can’t offer a solution make you reluctant to offer guidance.

Why Work Sucks and How to Fix It, Page 140

…we’re not at war and we shouldn’t have to feel like we’re at war just because we’ve gone to work.

First, Break All The Rules, Page 140

…companies are trying to transform their tellers/salespeople/clerks into ‘consultants.’ They have realized that learning always breeds loyalty.

Working Identity, Page 140

Moments of insight – the culmination of meaning in a brief time span – tend to occur when we are relaxed, when we put aside our problem for a while, or when we are doing something out of character.

The Enthusiastic Employee, Page 140

…the pay-for-performance systems in place are not particularly credible for quite large numbers of workers.

Quiet Leadership, Page 140

Given that our working memory is small, simplifying complex ideas allows us to make connections to other ideas more easily.