Quotes

Think Again, Page 138

Stereotypes… [are] like a tower in the game of Jenga – teetering on a small number of blocks, with some key missing supports. To knock it over, sometimes all we need to do is give it a poke.

Good Boss, Bad Boss, Page 138

…reams of data aren’t enough… you need to understand what your customers do and how it feels to be them.

How, Page 138

The very presence in a market of cheap and easy information changes the costs involved in every transaction, providing the seller with a strong incentive to do the right thing.

The Way We’re Working Isn’t Working, Page 138

Much as we aspire to feel good about ourselves regardless of what others may say, our sense of self-worth is profoundly influenced by the degree to which others value us.

Grit, Page 138

…no matter their initial talent, great performers in every domain improve through deliberate practice.

What if it Does Work Out?, Page 138

When you take your goals and talents seriously, you affirm your value.

Why Work Sucks and How to Fix It, Page 138

Work can be a place where everyone can find their level, their place, their sense of purpose.

Profit First, Page 138

The fewest things you can do repetitively to observe a consistent core customer need – this spells efficiency.

Leaders Eat Last, Page 138

…perhaps the most valuable thing we can do if we want to truly serve our constituents is to know them personally.

Winners Never Cheat, Page 138

Pay attention to that voice inside that says: Life is short. Move on. Step lively.