Quotes

The Effective Manager, Page 137

Standard feedback is about small behaviors. Systemic feedback addresses the moral hazard of a direct committing to new behavior but then failing to follow through.

The Progress Paradox, Page 137

Once focused on our wants our thoughts can never be at peace, because wants can never be satisfied; not even a billionaire will ever have everything.

Unreasonable Hospitality, Page 137

…there’s no one-size-fits-all rule for managing people.

The Effective Manager, Page 137

We can tolerate directs who make mistakes. We cannot tolerate directs who repeatedly make commitments they don’t keep.

To Sell is Human, Page 137

Experiences… give us something to talk about and stories to tell, which can help us connect with others and deepen our own identities, both of which boost satisfaction.

Accelerate, Page 137

People who feel stupid will often act like a mule: they will stubbornly refuse to move.

The Speed of Trust, Page 137

Leaving the right impression means communicating so clearly that you cannot be misunderstood.

Managing Up, Page 137

…giving honest feedback to friends is a sensitive and difficult conversation. Make sure you proactively ask and receive feedback.

The Speed of Trust, Page 138

When people lie, they destroy trust. Period.

Fail Fast, Fail Often, Page 138

The more quickly and frequently you fail, the more likely you are to stumble upon the killer idea that does launch into the stratosphere.