Quotes

The Way We’re Working Isn’t Working, Page 137

In the overwhelming majority of cases, the origin of the trigger can be traced to a feeling of having been devalued or diminished by someone else’s words or behavior.

What if it Does Work Out?, Page 137

Choosing to turn your passion into a business is about shifting the purpose of your days from serving your boss to being your own boss. It’s about getting the life you want.

Start With No, Page 137

Your ability to blank slate is directly related to your ability to rid yourself of expectations and assumptions, two very bad words…

Mistakes Were Made (but not by me), Page 137

None of us like learning that we were wrong, that our memories are distorted or confabulated, or that we made an embarrassing professional mistake.

Good Boss, Bad Boss, Page 137

When bosses make concerted efforts to understand what it feels like to be a customer, it makes gaps between knowledge and action vivid and helps them identify more effective repairs.

The Element, Page 137

…someone keeping you from the thing you love to do – or from even looking for it – can be a deep source of frustration.

How, Page 137

Technological transparency has lifted the veil of proxies and surrogates, leaving individuals and organizations exposed as never before.

The Way We’re Working Isn’t Working, Page 137

Our core emotional need is to feel secure – to be valued – and challenges to our self-worth do just the opposite. They make us feel devalued and insecure…

Talent is Overrated, Page 137

Organizations that are the most successful at building team performance are especially skilled at avoiding or addressing potential problems that are particularly toxic to the elements of deliberate practice…

Grit, Page 137

…there are different kinds of positive experience: the thrill of getting better is one, and the ecstasy of performing at your best is another.