Quotes

The No Asshole Rule, Page 140

…the feeling that one is in control can reduce feelings of hopelessness and helplessness.

Quiet Leadership, Page 140

Clarifying requires listening to people intently – though at a high level – listening for patterns rather than to every detail.

Overwhelmed, Page 140

The key [to remote work] is defining the mission… crafting the motivation 3.0 work environment… and establishing metrics to measure success and feedback loops to course-correct.

Leaders Eat Last, Page 140

The ability to maintain distance, even complete anonymity, has made it easier to stop acting as humans should – with humanity.

A World Without Email, Page 140

Optimize processes… not people. – Andy Grove

Give and Take, Page 140

By asking questions and getting to know their customers, givers build trust and gain knowledge about their customers’ needs. Over time, this makes them better and better at selling.

Absolute Value, Page 140

…when consumers are immersed in rational information, the relative role of these emotions is reduced.

Leaders Eat Last, Page 140

…no matter how great social media is, it is not as effective for building strong bonds of trust as real human contact is.

Primal Leadership, Page 140

…the more parts of our lives that we can identify as relevant to a leadership learning goal, the more chances to practice we give ourselves.

How to Begin, Page 140

With small steps… you can make your way forward in a complex situation: keep checking where you are, try some things out, collect feedback, and decide what’s next.