Quotes

Hidden Potential, Page 137

Teaching others can build our competence. But it’s coaching others that elevates our confidence. When we encourage others to overcome obstacles, it can help us find our own motivation.

First, Break All The Rules, Page 137

You want to take prospects… and turn them into advocates. Advocates are customers who are aggressively loyal.

How Big Things Get Done, Page 137

Put simply, the typical project is one in which costs are underestimated and benefits are overestimated.

Ogilvy on Advertising in the Digital Age, Page 137

Customer journeys… become a unifying concept, through which the barriers and the potent drivers to engaging the customer [can] be mapped.

How to Be Happy at Work, Page 137

Laughter creates positive emotions, which are good for creativity and flow…

Tiny Habits, Page 137

Emotions create habits. Not repetition. Not frequency. Not fairy dust. Emotions.

The Power of Habit, Page 137

Willpower isn’t just a skill. It’s a muscle, like the muscles in your arms or legs, and it gets tired as it works harder, so there’s less power left over for other things. – Mark Muraven

Thanks for the Feedback, Page 137

Understanding that a problem has multiple causes doesn’t limit our options for how we move forward to solve that problem.

Hidden Potential, Page 137

We’re more confident in our ability to surmount struggles after guiding others through them.

How Big Things Get Done, Page 137

…what matters isn’t the performance of any one project but how a whole portfolio of projects performs.