Quotes

Give and Take, Page 140

By asking questions and getting to know their customers, givers build trust and gain knowledge about their customers’ needs. Over time, this makes them better and better at selling.

Primal Leadership, Page 140

…the more parts of our lives that we can identify as relevant to a leadership learning goal, the more chances to practice we give ourselves.

How to Begin, Page 140

With small steps… you can make your way forward in a complex situation: keep checking where you are, try some things out, collect feedback, and decide what’s next.

Absolute Value, Page 140

…when consumers are immersed in rational information, the relative role of these emotions is reduced.

Leaders Eat Last, Page 140

…no matter how great social media is, it is not as effective for building strong bonds of trust as real human contact is.

Tiny Habits, Page 140

Dopamine is released and processed by the brain very quickly. That means you’ve got to cue up those good feelings fast to form a habit.

The 5 Levels of Leadership, Page 140

Productive leaders thrive on results – from themselves and the team. They show the way and others follow.

When, Page 140

Be grateful. Your life may be more wonderful than you think.

Leaders Eat Last, Page 140

Trust is not formed through a screen, it is formed across a table. It takes a handshake to bind humans… and no technology yet can replace it. There is no such thing as virtual trust.

Only the Paranoid Survive, Page 140

To make it through the valley of death successfully, your first task is to form a mental image of what the company should look like when you get to the other side.