Quotes

The Element, Page 139

Doing something ‘for your own good’ is rarely for your own good if it causes you to be less than who you really are.

What Got You Here Won’t Get You There, Page 139

…it is impossible to resist a heartfelt apology.

Think Again, Page 139

In… studies… interacting with members of another group reduced prejudice in 94 percent of the cases. Although intergroup communication isn’t a panacea, that is a staggering statistic.

Talent is Overrated, Page 139

Trust is the most fundamental element of a winning team.

Grit, Page 139

A mountain of research… show that when you have a habit of practicing at the same time and in the same place every day, you hardly have to think about getting started. You just do it.

Why Work Sucks and How to Fix It, Page 139

Everyone can be respected and valued, and not just because it’s the humane thing to do, but because it makes business sense.

First, Break All The Rules, Page 139

More businesses… realize that a customer who feels understood is a step closer to real satisfaction and genuine advocacy.

How to Be Happy at Work, Page 139

You can build relationships with coworkers who don’t sit in the same office as you, but it takes commitment and conscious effort.

Emotional Intelligence 2.0, Page 139

Greeting someone by name is one of the most basic and influential social awareness strategies you can adopt. It’s a personal and meaningful way to engage someone.

The Way We’re Working Isn’t Working, Page 139

To really take in and process critical feedback, it must be delivered by someone who makes us feel safe and who we believe truly has our best interests at heart.